Frequently Asked Questions
Everything you need to know about your MOEFLAVOR order.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain items like intimate apparel and earrings are final sale.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different styles and collections.
Are your materials ethically sourced?
Yes, MOEFLAVOR is committed to quality and ethics. we work closely with our manufacturers to ensure high-quality fabrics and fair labor practices across our entire supply chain.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order has entered the fulfillment stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.